Order Tracking
How can I track my order?
- At the footer, click Track My Order and it will direct you to the Order Tracker page
- Enter your Order ID and check on all your orders
Payment
What are your accepted modes of payment?
- We accept bank transfer, over-the-counter via DragonPay secured payment portal and credit/debit card
What are your installment payment options?
- We have a 3 month installment term
What is the minimum transaction to avail the installment option?
- Your total bill should have a minimum of P1000. This may be a combination of different products as long as the total bill of a single transaction is a minimum of P1,000.
Does my installment need to be approved?
- Yes. The application process is between a few minutes to 1 banking day. We may also ask for a valid government ID to avail an installment
Where can I pay for my monthly installment?
- After selecting the installment option, our billing partners will advise you on the next procedures for payment
What happens if I miss the payment due date?
- There will be a P50 fine per day until the payment is settled. This is still subject to change depending on the loan
Exchange, Refund & Return
What is your return policy?
- We accept returns if they fit the following criteria
- Damaged / Faulty Item
- Expired Item
- Received the Wrong Item
- Missing Item
- For a more detailed return policy, please check Shipping & Returns for the complete policy
How can I exchange & return/refund my item?
- Email us through the contact details seen at the bottom part of our website with subject title: return and refund. Include the following details on the email:
- Full name and Account Number
- Brand and model of the item
- Reasons for return as stated above
- Send us a photo of the item as proof
- Once the claim is verified, you will be asked to send the item through the courier of your choice.
- Return the item to the address seen at the bottom part of our website.
How long will the returns process take?
- Expect the refund within 7 days after the receipt of the returned item
Warranty and Repair services
What is your warranty policy?
- We offer one year warranty on parts and services
What are your product repair services?
- For defective products under warranty, we offer free part replacement or item replacement
Delivery Details
When can I expect my order?
- Once payment has been made, orders for Metro Manila will arrive in 3-7 days while provincial areas will arrive in 5-17 days
Is my area an Out-of-Town City?
- Check here if your shipping address is Serviceable by our Shipping Partners.
Can all products be shipped nationwide?
- All products may be shipped nationwide but not all areas are serviceable. Check here if your shipping address is Serviceable by our Shipping Partners.
Account
How do I create an account?
- At the header, click Login
- Select Create new account
- Input your username, email address, password and expect an email from us to verify your account
How do I Reset my password?
- Before logging in, select Request new password
- Input your email and we’ll forward a new password for your account